Catering 101

    If you are reading this article, then you have probably been surprised and disappointed by a catering order or two in your day. It can be difficult to stay focused when that happens and time is of the essence so usually this involves a quick call to the caterer and some spirited conversation.… Continue reading

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Don’t Shop, Adopt!

May 16 is a big GOTCHA day in this house. A day celebrated joyously every year as we remember the day we brought home Buddy and Shiloh from the shelter in 29 Palms, CA. Neither Buddy or Shiloh are with us any more, but the joy they brought us changed us forever.   After losing… Continue reading

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CRM for Dummies

The subject is usually doomed from the start for those of us who get it in safety training or any other aviation related course. Often it is tucked in right after lunch to ease you into the afternoon and few pay attention. Quick: What is CRM anyway? CRM’s primary purpose is to make optimum use… Continue reading

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Fine Tuning A Craft

Every profession has well-defined roles within it. Aviation, the military and medicine lead the way in articulating precise roles within specific chains of command. Some of the support roles have more flexibility and can be adjusted to fit a client’s needs and should be to make sure we remain responsive in this fluid and competitive… Continue reading

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Change Is In The AIR

Have you noticed that just about everybody who is anybody has a “PA” these days? The corporate flight attendant works closely with his or her client’s PA to make sure they can provide the support on the road that the client needs when the PA can’t be there. We become their extension, a sort of… Continue reading

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